What Formats do you accept for artwork?
What is your shipping and handling policy?
Why and I being charged sales tax event thought I am out of state (North Carolina)?
What are your payment and retruns polices?
How long will it take to receive my order?
Can I get a sample of an item before I purchase?
I don't Understand some of the terms I see on the web site can you explain what they are?
What about Copyrights, Trademarks & Patents?
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What Formats do you accept for artwork?
We can accept Mac and PC files, Illustrator 9, Freehand 10, Quark Xpress 4.1 and Adobe Acrobat Reader. Please either include your font folders, or convert your type to outlines (paths). Winzip or Stuffit compressions also accepted. If available, we can also download your vector artwork from your website with your instructions. Please provide your URL address and a contact name if problems occur. We can also create or re-create your artwork.
Our pricing for graphics and/or typesetting is as follows:
SimpleTypesetting: 1-3 lines No Charge
Extensive or Creative Typesetting: Will be quoted based on requirements
Basic Graphic Design $40.00/hour
Logo Development $95.00/hour
NOTE: We cannot accept the following: Any artwork imported into a word processing program such as Microsoft Word, WordPerfect, PowerPoint, Publisher, or any files set up for Web presentation, such as JPEG, GIF, HTML, XML, etc. If you have questions regarding artwork transfer, please contact our Art Department at 800.699.4474.
Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed an order acknowledgement with your proof showing the artwork to be printed and placement on your selected item. Please return this order acknowledgement within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.
Returns: after the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the faxed proof) there are no product returns accepted.
What is your shipping and handling policy?
Shipping & Handling
All orders will be subject to shipping and handling charges. Shipping/handling charges are subject to sales tax where applicable (inside NC).
Air freight options are available but must be authorized to meet critical in-hand date orders.
When orders must be shipped internationally, we will work with you to ensure shipping. Proper paperwork must accompany international shipments.
Why and I being charged sales tax event thought I am out of state (North Carolina)?
Since we are an Affiliate of the Lee Wayne Corporation and they handle all our order processing and billing you will be charge local sales tax. Lee Wayne Corp. has a legal presence in all states.
What are your payment and retruns polices?
Custom Advertising Products accepts Visa, MasterCard, Discover and American Express. Pending credit approval, billing is available. Our terms are Net 15. First time or large orders may require deposit or pre-payment.
All prices on the site are quoted in US dollars.
All shipments should be thoroughly checked upon arrival. Returned merchandise will not be accepted without Custom Advertising Products authorization. Claims must be presented within ten days of shipment. In the case of damaged freight, please save all packaging materials and call us at once to arrange for carrier inspection.
If your order is in production and there is a need to cancel your order, you will incur a minimum $50 cancellation fee. Due to production status, if the cancellation fee exceeds $50 we will contact you with the appropriate amount.
How long will it take to receive my order?
Production time varies based on supplier, normally one to four weeks. Some items are available on rush basis, shipping in as little as one day after order is placed.
Production time does not include the day the order is received. Production time will begin after review of order, approval of artwork, and approval of credit/payment arrangements.
Can I get a sample of an item before I purchase?
Many items are available as blank samples or with ramdom logos on them for the cost of shipping. Contact us for details.
For a nominal fee we can also provide a product proof of the product you are ordering with your imprint/logo on it before producing your entire order. This fee varies for each product and will add production time to the already stated production time of the item. This fee is charged to cover setup and printing fees incurred to print your custom logo or text on one product before processing of the entire order. Virtual product samples via e-mail may be provided at no charge with image availability. Any additional questions please contact 1.800.699.4474.
I don't Understand some of the terms I see on the web site can you explain what they are?
Screen Charge
Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Depending on the product, some do not require a screen charge. Screen charges are one-time per product, per imprint; new designs will require new screens and charges.
Embroidery Disk/Digitizing
Digitizing is the process by which an embroidery artist turns a design, logo, or original artwork into stitches and creates instructions, which tell an embroidery machine what to stitch on a garment. This is a fairly complex operation; it takes training and practice to become a master of the art. Professional software costs $5,000 to $15,000 or more, depending on the features. While there are some software packages that can auto-digitize artwork, auto-digitized designs usually result in more thread breaks and other problems, and have an arguably lower aesthetic quality relative to designs created by professional human digitizers. It is important to understand that digitizing embroidery from artwork is not the same as using a paint program or a vector-based drawing tool. Fabric and thread have very real limitations with which even art or embroidery professionals need to be familiar. For example, the minimum text size is quite a bit larger than most artists expect, circles need to be digitized as ovals to compensate for fabric pull, and underlay must be chosen properly to support the specific design. Even designs that appear to stitch out correctly may have problems once washed if basic digitizing principles aren't applied. Factors such as the fabric and thread types chosen can profoundly affect the final digitized design. Digitizing costs are a one-time fee, if applicable. After a design is digitized, it is saved for use in the future. This digitized file is electronic and is normally referred to an embroidery disk. Disks may be edited or resized at a nominal cost.
Debossing/Blind Deboss/Color Fill/Stamping
Debossing is a classic decorating method, in which a die is used to press a logo directly into a material's surface. Debossed logos have a subtle, yet sophisticated, appearance. Debossing is ideal on leather and vinyl products. Blind deboss is the logo depressed into the material. Color fill deboss combines deboss with color stamp to give logos a unique look. The same die is used to first color stamp the logo to the surface, then to deboss it into the material. This method is available on certain products. Color stamping can add the high-end look of foil to your logo. Simple one-color designs are enhanced when a die is used to apply colored foil to a material's surface. A wide variety of stock colors are available, including metallic gold and silver. Debossing set-up charge, if applicable, varies from product to product.
Laser Engraving/Etching
Less Than Minimum
Each product has a minimum quantity required to order. Depending on the product, you may order less than the minimum quantity. In most cases, it is half of the minimum. There is a charge to order less than the minimum requirement. Normally Less Than Minimum, commonly referred to as LTM, charges range from $25.00 to $50.00.
Imprint Area/Locations
Each product has an area available for imprinting. This information is usually noted in the product description area.
Imprint Colors/PMS Match
Most factories have a set standard of imprint colors that they use on a regular basis. Due to the variations of methods of printing on promotional products, exact color matches cannot always be guaranteed. All PMS color matches will incur an additional charge per item. Change of ink during production will incur additional charges. Light colored imprints on dark colored items may require a double imprint for proper coverage, and may incur additional charges. In most cases, this double coverage constitutes the price difference between light and dark colored garments.
Overruns/underruns
When the factory decorates your items they will almost always imprint more than you order by 5% or 10%. This varies by supplier, be sure to ask us about this when ordering. The reason the suppliers do this is to allow for rejects. If, say, you order 100 pens, and the factory policy is +/- 5% they will imprint 105 pens, the quality inspector can reject up to 10 pens, leaving you with 95 pens, and they will still consider your order complete. If this is not acceptable then let us know when you place your order. We can specify to the factory ? no underruns ? or ? exact quantity ? but, there are additional cost associated with ordering this way. The benefit is, it does guarantee you receive the minimum quantity you need.
Company Store
A company store is a program that offers merchandise in an easy-to-order format to customers, employees, sales and marketing staff or field representatives. Typically, a company store will inventory stock, which will be held at our physical location, and shipped upon ordering
In the event that Custom Advertising Products is to embroider or imprint at the request of a Buyer a likeness of a person, product, logotype or any other device provided to us by the Buyer, Buyer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto. Upon request of Custom Advertising Products, Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold Custom Advertising Products, free and harmless from all liability and indemnify Custom Advertising Products, for any loss, damage, or injury which Custom Advertising Products, may suffer as a result of producing said likeness. The obligation of the Buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by Custom Advertising Products, as a result of the reproduction of the likeness requested by the Buyer.
Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher. We require the camera ready artwork to be in EPS (encapsulated post script) or AI (Adobe Illustrator) for PC or MAC. Please convert all text to outlines when possible. If not possible you must also submit the font files along with the artwork.
The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.
What about Copyrights, Trademarks & Patents?
All trademarks or logos shown are for illustration purposes only. Artwork submitted to us is assumed to be in compliance with all applicable laws governing trademarks, copyrights, or patents. Responsibility for such compliance rests with the customer. Logos, pictures and trademarks displayed have been reproduced only as examples of work. They are not presented for resale nor are they to be construed as product or brand name endorsements. Also see Indemnification